You have 14 days in which to notify the merchant of your request to cancel the order, starting the day after the goods have been received. For the avoidance of doubt, it is not possible to return baby food and milk, or frozen, perishable or custom-made food or drinks unless they are supplied in breach of applicable regulations. Please check the merchant's terms and conditions before making a purchase to avoid disappointment.

If the goods are eligible for a return and refund, they must be returned to the merchant within 14 days of your notification of cancellation. We recommend that proof of postage be obtained. The items must be returned in their original undamaged packaging and labels, together with any accessories, booklets or free gifts.

If the goods have been handled unnecessarily, other than to establish their nature, character and function, you will be liable for any diminished value, which will be deducted by the merchant from the reimbursement.

We have the right to decline or cancel any orders placed where prices or information appear to be incorrect, due to typographical error or otherwise, whether or not the order has been confirmed. In case such cancellation occurs after your credit card was charged, we will issue an immediate and full refund for the transaction amount to the payment method used.